FAQ
HOW DO I WEAR MY JEWELRY?
Ear Cuff Start by placing the top curve of the ear cuff onto the top backside of your ear. Then pull the bottom half down following your natural ear curve and make sure the end of the tail sticks out a bit. This helps secure the ear cuff to your ear lobe. See video here.
Crown Start with one clasp already secured to the crown. With the crown in front of you, wrap the headband around the back of your neck to secure the second clasp. Carefully raise the crown to gently position it to your hairline (or further back depending on your preference) and tuck the headband behind your ears. Another method is to start with the headband fully attached to the crown. Hold the crown in place, keeping it in front of you while carefully pulling the elastic headband over the back of your head.
HOW DO I ADJUST MY JEWELRY TO SIZE?
Our jewelry fits most people but if it is a little loose or tight, we suggest adjusting by gently bending the metal on the two ends.
Ear Cuff To size the ear cuff down or up, very gently contract or expand the lower end and or the upper end of the ear cuff until you reach your desired size. Make sure to bend the metal only on the surface where your fingers have a firm grip and only bend small sections at a time. Start out very gently and add more pressure if necessary. We recommend doing this only once to fit you. We do not recommend adjusting the ear cuff multiple times to fit others.
Crown To size the crown up or down, very gently contract or expand each side of the crown until you reach your desired size. Make sure to bend the metal only on the surface where your fingers have a firm grip and only bend small sections at a time. Start out very gently and add more pressure if necessary. We recommend doing this only once to fit you. We do not recommend adjusting the crown multiple times to fit others.
Bangle To determine your bangle size, tuck your thumb behind your palm. Wrap a measuring tape around your hand, positioning it over your knuckles or cover the widest part of your hand. You will find your size once you compare the measurement to the below chart:
Extra Small (6.75 in, 17.0 cm)
Small (7.25 in, 18.4 cm)
Medium (7.75 in, 19.7 cm)
Large (8.00 in, 20.3 cm)
Extra Large (8.75 in, 22.2 cm)
Palm Cuff To determine your palm cuff size, wrap a measuring tape around your hand. Start from the middle of your forefinger and thumb and wrap the tape diagonally, encircling your palm. You will find your size once you compare the measurement to the below chart:
Small (7 in, 17.78 cm)
Gold-plated palm cuffs require additional care and attention. Please review jewelry care instructions below.
HOW DO I CLEAN AND CARE FOR MY JEWELRY?
Gold-plated Gold-plated jewelry requires extra care to preserve its surface finish. Over time, friction, moisture, sweat, oils, and chemicals can cause the gold layer to wear away.
–Apply makeup, perfume, lotions, and other personal-care products before putting on your jewelry. Remove jewelry before showering, swimming, exercising, cleaning, or washing your hands.
–Avoid chlorine, salt water, household chemicals, and abrasive cleaners. After wearing, gently wipe your jewelry with a soft, dry cloth to remove oils and residue.
–For routine cleaning, use a soft cloth dampened with lukewarm water and a small amount of mild dish soap when needed. Avoid soaking, scrubbing, or using polishing products.
–Store separately in a clean, dry pouch or jewelry box to minimize friction and scratches.
For jewelry worn close against the skin, such as the Roum Dai Palm Cuff, and Aroubei Ring take extra care to minimize contact with sweat, water, lotions, and other products. Remove it before washing your hands or applying skincare products, and dry it immediately if it becomes wet.
Gold plating naturally wears with use, and its lifespan depends on wear frequency, friction, and exposure to moisture and chemicals.
Solid Gold Jewelry (14Kand 18K) Solid gold is durable, but it still benefits from gentle care.
–Mix lukewarm water with a few drops of mild dish soap.
–Clean gently with a soft cloth or a very soft baby toothbrush, especially around carved details.
–Rinse thoroughly with clean water and dry completely with a. soft, lint-free cloth. Avoid harsh chemicals, abrasive cleaners, and unnecessary vigorous scrubbing.
–Remove jewelry before swimming in chlorinated pools, using household cleaners, or engaging in activities that could scratch or damage it.
–Store separately in a clean, dry jewelry box or pouch to prevent scratches.
Care for Different Finishes:
High-shine Finish: Use a soft, non-abrasive cloth. For solid gold, gentle cleaning with mild soap and water can help remove dirt and residue. Avoid abrasive polishing products on gold-plate.
Matte or satin finish: Clean gently with mild soap, lukewarm water, and a soft cloth. Avoid polishing cloths, abrasive materials, and vigorous rubbing, as these can create shiny patches and change the intended finish.
Carved or textured designs: Use a very soft brush only when needed to gently clean recessed details. Rinse carefully and dry thoroughly, paying attention to grooves and crevices.
If your jewelry has stubborn buildup or tarnish, consult a professional experienced with your jewelry’s metal, finish, and construction before attempting intensive cleaning.
Sterling Silver
High-shine Silver: For everyday cleaning, wash gently with mild dish soap and lukewarm water. Rinse thoroughly and dry completely with a soft, lint-free cloth. For tarnish, a silver-polishing cloth made for sterling silver may help restore sane. For stubborn tarnish, consult a professional jeweler about the appropriate cleaning method for your piece.
Carved or Textured High-shine Sterling Silver: Carved details can collect dirt and tarnish in recessed areas. Clean gently with lukewarm water, mild dish soap, and a very soft brush if needed. Rinse thoroughly and dry completely, paying special attention to the carved details. Avoid aggressive scrubbing, which can scratch the surface or affect the finish. For stubborn tarnish in detailed areas, consult a professional jeweler before using a more intensive cleaning method.
Matte or Satin Sterling Silver: Matte and satin finishes have a softer, less reflective appearance than high-shine silver. Clean gently with lukewarm water, mild dish soap, and a soft cloth. Rinse thoroughly. Avoid silver-polishing cloths, abrasive cleaners, and vigorous rubbing, as these can create shiny patches and alter the intended finish. If tarnish persists, consult a professional jeweler about a cleaning method suitable for matte or satin sterling silver.
Emerald (14K or 18K Solid Gold) Emeralds require gentle care to protect the gemstone and its setting. Avoid extreme temperatures, sudden temperature changes, harsh chemicals, alcohol, and solvents. Do not soak emerald rings or use ultrasonic or steam cleaners.
To clean, gently wipe the emerald and gold band with a soft cloth dampen with lukewarm water and a small amount of mild soap. Wipe away reside with a clean, damp cloth and dry thoroughly with a soft, lint-free cloth.
Ruby (14K or 18K Gold) Clean ruby rings with lukewarm water, a small amount of mild dish soap, and a soft cloth. If needed, use a very soft brush gently around the gold setting to remove dirt. Rinse with clean water and dry thoroughly with a soft, lint-free cloth.
Avoid harsh chemicals, abrasive cleaners, and a sudden temperature changes. Do not use ultrasonic or steam cleaners unless a qualified professional has confirmed they are suitable for your particular gemstone and its treatment.
WILL YOU OFFER MORE NEANG NEAK SIZES?
For the time being, we are only offering one size for the Neang Neak ear cuff. After extensive testing, we find this size to fit most. The good news is the metals we use have yielding capabilities so we suggest adjusting the metal to fit you. As we grow, we will look into offering more sizes.