FAQ

HOW DO I WEAR MY JEWELRY?

Ear Cuff Start by placing the top curve of the ear cuff onto the top backside of your ear. Then pull the bottom half down following your natural ear curve and make sure the end of the tail sticks out a bit. This helps secure the ear cuff to your ear lobe. See video here.

Crown Start with one clasp already secured to the crown. With the crown in front of you, wrap the headband around the back of your neck to secure the second clasp. Carefully raise the crown to gently position it to your hairline (or further back depending on your preference) and tuck the headband behind your ears. Another method is to start with the headband fully attached to the crown. Hold the crown in place, keeping it in front of you while carefully pulling the elastic headband over the back of your head.

HOW DO I ADJUST MY JEWELRY TO SIZE?

Our jewelry fits most people but if it is a little loose or tight, we suggest adjusting by gently bending the metal on the two ends.

Ear Cuff To size the ear cuff down or up, very gently contract or expand the lower end and or the upper end of the ear cuff until you reach your desired size. Make sure to bend the metal only on the surface where your fingers have a firm grip and only bend small sections at a time. Start out very gently and add more pressure if necessary. We recommend doing this only once to fit you. We do not recommend adjusting the ear cuff multiple times to fit others.

Crown To size the crown up or down, very gently contract or expand each side of the crown until you reach your desired size. Make sure to bend the metal only on the surface where your fingers have a firm grip and only bend small sections at a time. Start out very gently and add more pressure if necessary. We recommend doing this only once to fit you. We do not recommend adjusting the crown multiple times to fit others.

Open-end Ring To size the ring up or down, very gently contract or expand each side of the ring until you reach your desired size. Make sure to bend the metal only on the surface where your fingers have a firm grip and only bend small sections at a time. Start out very gently and add more pressure if necessary. We recommend doing this only once to fit you. We do not recommend adjusting the ring multiple times to fit others.

Bangle To determine your bangle size, tuck your thumb behind your palm. Wrap a measuring tape around your hand, positioning it over your knuckles or cover the widest part of your hand. You will find your size once you compare the measurement to the below chart:

Extra Small (6.75 in, 17.0 cm)

Small (7.25 in, 18.4 cm)

Medium (7.75 in, 19.7 cm)

Large (8.00 in, 20.3 cm)

Extra Large (8.75 in, 22.2 cm)

HOW DO I CLEAN AND CARE FOR MY JEWELRY?

Gold-plated To prolong your gold plated jewelry’s life, avoid chemicals, oils and makeup. Always apply makeup first, and with clean hands, put on your jewelry last. Remove your jewelry before doing any chores that involve using chemical cleaners. Avoid chlorine or salt water with your jewelry on. Wipe jewelry down or clean it frequently to get rid of body oils and sweat as they can also impact plating. Use a mild liquid soap or a professional cleaning solution with lukewarm water. Avoid harsh chemicals or abrasive cleaners to keep gold plating from wearing down and flaking off. It’s best to wear your jewelry by itself to avoid it rubbing against other objects. Make sure to store your jewelry inside a dark or black pouch to avoid prolonged exposure to all light sources.

Gold Fill a bowl with 2 cups warm water and several drops of mild dish washing detergent or white vinegar. Soak your 14k or 18k gold jewelry in the solution with a soft baby toothbrush or a cotton swab to remove any dirt embedded in it, and then return it to the solution to rinse. Remove and wipe gently with a soft cloth and let dry completely.

Sterling Silver Line the bottom of a dish or bowl with aluminum foil. Bring water to a roaring boil and pour into the dish or bowl, filling it. Add 1 tablespoon of baking soda per cup of water. The solution may bubble and froth a bit. Place the piece of silver jewelry in the dish, making sure it’s touching the aluminum foil. This is essential for the chemical reaction to occur. Pour the baking soda solution and water into dish. Let sit for two to 10 minutes, depending on the level of tarnish. Allow to air-dry. Make sure to store your jewelry inside a dark or black pouch to avoid prolonged exposure to all light sources.

Emerald Keep emerald away from extreme temperatures. Do not soak the emerald jewelry in soapy water, or in solvents such as alcohol, acetone, or paint thinner. Instead clean it by wiping it down with a warm soapy cloth. Avoid harsh detergents that might dilute or remove oils from the stone. Rinse with warm water and wipe clean using a lint-free cloth.

Ruby Clean ruby jewelry with warm water and mild soap, using a soft brush if applicable. Rinse with warm water and wipe clean using a lint-free cloth.

WILL YOU OFFER MORE NEANG NEAK SIZES?

For the time being, we are only offering one size for the Neang Neak ear cuff. After extensive testing, we find this size to fit most. The good news is the metals we use have yielding capabilities so we suggest adjusting the metal to fit you. As we grow, we will look into offering more sizes.